Return And Refund Policy

🔄 Return & Refund Policy

LIORÈN® Perfumes

At LIORÈN® Perfumes, we take great care in packing and shipping our products. Due to the nature of perfumes and hygiene standards, we follow a strict return and refund policy.

By placing an order on our website, you agree to the terms mentioned below.

✅ Eligible for Return & Refund

We accept returns and provide refunds only in the following case:

  • The product is damaged, leaked, or broken at the time of delivery

To be eligible:

  • The issue must be reported within 24 hours of delivery

  • An unboxing video (from opening the sealed package) is mandatory

  • The product must be unused and in original packaging

📧 Email us at liorenperfumes@gmail.com
📱 WhatsApp: 9916386940

Include:

  • Order ID

  • Clear photos/videos showing the damage

❌ Non-Returnable & Non-Refundable Items

No return or refund will be accepted in the following cases:

  • If the product is not damaged

  • Change of mind after purchase

  • Dislike of fragrance or performance

  • Used, opened, or partially used perfumes

  • Minor packaging imperfections (outer box dents, seal stickers, etc.)

  • Incorrect address or failed delivery due to customer error

Once delivered successfully and found undamaged, the order is strictly non-returnable and non-refundable.

🔁 Replacement or Refund Process

  • Once the damage claim is verified, we will offer either:

    • A replacement, or

    • A refund (based on availability and our discretion)

  • Approved refunds are processed within 5–7 business days

  • Refunds are credited to the original payment method

🚚 Shipping Damage Responsibility

Any damage occurring after delivery or due to customer handling will not be eligible for return or refund.

⚠️ Final Note

Fragrance performance and notes are subjective and vary from person to person.
No return or refund will be provided based on fragrance preference.